Billing, Credits & Refunds

Last updated: July 17, 2026

This policy is part of the Terms of Service and describes how the service is metered, how prepaid credits work, and when refunds apply. Current rates, the free monthly allowance, and plan limits live on the pricing page.

How billing works

The service is usage-based: machines are metered on the resources they actually consume (vCPU-hours, memory, disk, network egress) while active, at the per-unit rates on the pricing page.
Usage is metered continuously and rolled up every few minutes; the console shows your current period's spend.
Every account gets a free monthly usage allowance (see pricing). When your spend reaches your plan's monthly budget or your prepaid balance is exhausted, new machine operations are declined until you top up — running data is not deleted for hitting a budget.
Payments are processed by Stripe. Top-ups are charged immediately and a receipt is emailed.

Prepaid usage credits

Credits you purchase are prepaid usage credits, not money. Specifically, credits are:

Usable only for the service — they pay for metered usage and nothing else;
Non-transferable — they cannot be moved to another account or person;
Non-refundable — except as described below or where the law requires;
Expiring — purchased credits expire 12 months after purchase; unused balance lapses at expiry. Promotional or free credits may carry shorter expiries stated when granted.

Credits are consumed oldest-first as usage accrues.

Refunds

Metered usage is final. Compute you have consumed cannot be refunded.
Unused credit top-ups: within 14 days of purchase, if the topped-up credits are entirely unused, we will refund the purchase on request. After 14 days, or once any part of a top-up has been consumed, top-ups are non-refundable.
Billing errors: if we mis-metered or double-charged you, tell us — we will correct the meter and refund or credit the difference. Metering disputes should be raised within 60 days of the charge.
Service failure: if a platform failure on our side consumed your credits (for example a machine we wedged that kept metering), we will credit it back.
Where consumer law in your country grants non-waivable refund rights, those rights apply.

Price changes

We may change rates and plan limits with at least 14 days' notice by email or in the console. Credits already purchased keep their dollar value — a rate change alters what a dollar of credit buys going forward, not your balance.

Account closure

Closing your account forfeits any remaining credit balance, except unused top-ups still inside the 14-day refund window (ask before you close) or where law requires otherwise.

Contact

Billing questions and refund requests: [email protected]. Include the account email and, for disputes, the approximate date of the charge.